2020-05-05 16:12:32来源：考研乱谈
一般书信的写作格式：通常有信头(Heading)、信内地址(Inside Address)、称呼(Salutation)、正文(Body)、结束语(Closing)、签名(Signature)等几个部分组成。
Heading：发信人的地址(有时还包括电话号码)和发信日期
Inside Address ：收信人的姓名(有时还包括头衔)和地址
Body：1)陈述主要信息或信函的目的2)详细陈述3)限制或限度(补充说明)4)总结
Closing：Best，Best regards,Sincerely,Sincerely yours,Truly yours,Respectfully,Respectfully yours,
感谢信开头段常用句式和套话
I am writing to extend my sincere gratitude for...
I am writing to express my thanks for...
I am writing to show my sincere appreciation for...
I would like to convey in this letter my heartfelt thanks to you for...
I feel deeply indebted to you and I really don't know how to thank you enough for your help.
感谢信结尾段常用句式和套话
I must thank you again for your generous help.
I am most grateful for your selfless donation.
My true gratitude is beyond the word's deion.
I feel most obliged to thank you once more.
Please accept my gratitude, now and always.
道歉信具体写作步骤：
首段：重述自己做错的事，表示歉意。
主体段落：说明道歉的具体原因，应尽量详细描述做错事的经过。写信时应该注意在申述理由时要照顾读信人的感受，切忌强词夺理。
结尾段：再次表明承认错误的态度，请求收信人的谅解。也可以提出补救的办法。
投诉信
(1)开头：自我介绍，交代投诉内容，表明本信的目的和要求。
(2)正文：说明情况，讲清利害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。
(3)结尾：表达希望问题得到迅速恰当解决的强烈愿望，希望尽快得到满意的答复。
投诉信经典句型归纳
(1)It is a great pity that we find there is something wrong with…
(2)Would you please let me know whether or not you can…as soon as possible?
(3)I hope that my problem will get your kind consideration.
(4)I am sure there are technical or manmade errors involved.
(5)l hope you can make an investigation into this matter as soon as possible.
(6)I hope I can get my refund as soon as possible.我希望能尽快收到退款。
(7)I am writing to make a complaint about…
(8)If it is not properly settled，I would ask you to give my money back, or I would complain to the concerned authorities.
